Knowledge Management at Goddard Space Flight CenterBy Ed Rogers, Chief Knowledge Officer The first thing I realized was that knowledge management would come across as a fad or a waste of time to the competent and busy people at Goddard—more than three thousand government employees and six thousand contractors on site—unless what I did clearly met the organization’s real needs and suited its way of […]
Posted: October 18, 2023
IMPORTANCE OF KNOWLEDGE MANAGEMENT SYSTEMS IN ONLINE RETAIL COMPARED TO TRADITIONAL RETAIL The retail industry involves selling goods or services to customers through various channels of distribution with a view to turning a profit. This makes it one of the world’s oldest professions, with evidence of markets and stores stretching back to antiquity. Knowledge management systems (KMS) are becoming an essential resource for gaining a […]
Posted: March 27, 2023
Read the scenario and answer ALL the questions that follow. E-commerce businesses are increasingly dependent on quality knowledge management for e-commerce systems for spurring growth, better customer acquisition and retention, and for managing variable customer service expenses. SmartMove is an online food retail company. Currently, management is looking at improving on their knowledge management system to enhance their customer service. In your role as an […]
Posted: February 23, 2023
Question 1 (Marks: 30) Compare the following knowledge management concepts. Use the following guidelines in your answers: • Explain each concept in your own words. • Provide detailed, original examples of each concept. • Provide an analysis of the key similarities and differences between the concepts. • You can use the tables below to present your answers. Q.1.1 Declarative specific knowledge and Procedural specific knowledge. […]
Posted: November 25, 2022
Question 1 (Marks: 60) Select a business of your choice and explain the following concepts in your own words, referencing sound theory, with examples relevant to your chosen business. Q.1.1 Intellectual capital (7) Q.1.2 Business benefits of knowledge management (6) Q.1.3 Employee turnover as a driver for KM (4) Q.1.4 Data, information and knowledge (10) Q.1.5 Procedural and declarative knowledge (8) Q.1.6 Tacit and explicit […]
Posted: October 10, 2022
Question 1 (Marks: 100) Select a large South African business that trades on the Johannesburg Stock Exchange, on which to conduct research and apply the knowledge management theory you have learnt in this module. Explain any theory in your own words, referencing multiple credible sources, with examples relevant to your chosen business. This application can be based on what the business could or should do, […]
Posted: October 5, 2022
Select a large South African business that trades on the Johannesburg Stock Exchange, on which to conduct research and apply the knowledge management theory you have learnt in this module. Explain any theory in your own words, referencing multiple credible sources, with examples relevant to your chosen business. This application can be based on what the business could or should do, thereby demonstrating your understanding […]
Posted: September 14, 2022
