Question 1 (Marks: 30)
Compare the following knowledge management concepts. Use the following guidelines in your answers:
• Explain each concept in your own words.
• Provide detailed, original examples of each concept.
• Provide an analysis of the key similarities and differences between the concepts.
• You can use the tables below to present your answers.
Q.1.1 Declarative specific knowledge and Procedural specific knowledge. (15)
specific Comparative analysis
Definition and theoretical explanation (2) (2) (5)
examples (3) (3)
Q.1.2 The knowledge management sub‐processes of Combination and Exchange. (15)
Combination Exchange Comparative analysis
Definition and theoretical explanation (2) (2) (5)
detailed examples (3) (3)
Question 2 (Marks: 40)
Read the following case study and then answer the questions that follow:
During the KMWorld Connect 2021 conference, iManage was announced as the winner of the 2021 KM Promise Award. iManage delivers solutions that help knowledge workers and their organizations to achieve better business outcomes. Its intelligent, cloud‐enabled, knowledge work platform helps companies to uncover and activate the knowledge that exists inside their business content and communications, helping to solve complex challenges for more than one million professionals at 3,700‐plus organizations.
The solution helps users discover relevant content across disparate systems. It goes beyond the content stored in the document management system to incorporate other sources of institutional, analytical, and third‐party practical knowledge. With Knowledge Unlocked users can automatically map search results to a defined taxonomy and use the iManage Knowledge Graph to surface connections between people, expertise, and knowledge to identify hidden experts, related projects, best practices, precedents, contextually relevant content and clients.
To help organizations implement their solutions, iManage serves as a strategic partner to its customers, often working closely with them to help define their specific KM needs, scope the solution, and advise on change management, adoption and deployment goals. As former practicing lawyers from some of the most elite firms, iManage KM/AI practice leads understand what legal organizations and lawyers need for successful KM initiatives.
Transatlantic law firm Womble Bond Dickinson is leveraging AI‐powered search to reveal knowledge and relationships across it 1,000 lawyers and 75 million documents, helping to streamline financial operations. AI brings together data from time and billing systems, fee earner biographies, work product history, know‐how, and other pieces of information, enabling the firm to work more efficiently and better serve their clients. “Our firm has never put into practice a search system this powerful. The fact that our lawyers can so quickly locate material knowledge and, in turn, make that knowledge actionable is a game‐changer—both in how we operate internally and in how we serve our clients,” said Bill Koch, chief knowledge officer, Womble Bond Dickinson (U.S.).
Source: adapted from: https://www.kmworld.com/Articles/News/News/2021‐KM‐PROMISE‐ AWARD‐WINNER‐iManage‐ 149813.aspx#:~:text=During%20the%20KMWorld%20Connect%202021,to%20achieve%20better%
20business%20outcomes. [Accessed 16 September 2022].
In your answers, you will be awarded more marks for integrating the theory and facts from the case study than if you discuss them separately.
Q.2.1 With the use of examples applicable to the case study, explain the concept of locations of knowledge within organisational entities. (10)
Q.2.2 Analyse the components of a knowledge management IT infrastructure as a foundation for iManage’s solutions. (10)
Q.2.3 Assess the impact of knowledge management on Womble Bond Dickinson’s knowledge based products. (10)
Q.2.4 Use examples from the case study to illustrate your understanding of Document Management Systems. (10)
Question 3 (Marks: 25)
Read the following scenario and then answer the questions that follow:
You have started a new debt consulting firm aimed at helping South African consumers manage and consolidate their debt. Given the volatile economic environment in South Africa post‐ pandemic, you will need to manage within a highly uncertain environment. There are several competitors in the industry, so you intend to follow a differentiation business strategy based on
innovation based on AI‐based client solutions.
Q.3.1 Prioritise knowledge sub‐processes based on your business’s contingency characteristics. (15)
Q.3.2 Recommend policies and safeguards to protect your innovations against intellectual property losses. (10)
Question 4 Marks: 25
Write an essay where you describe the guidelines and steps required for a successful storytelling
program for knowledge capture. Use your own examples to illustrate your understanding.
Answers to Above Questions
The main difference between declarative specific knowledge and procedural specific knowledge is declarative knowledge is related to basic knowledge about something whereas procedural knowledge is all about how a particular thing can be done. The example of declarative knowledge can be data or facts about something, whereas the example of procedural knowledge includes abilities or steps on how to do something.
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