Mbali Ntokozo is a recent master’s degree graduate who has just been employed as a lead research analyst in a service based organisation. Mbali is required to conduct a customer satisfaction (CSAT) survey where she will need to use a customer satisfaction survey template. Through this survey, her organisation can generate statistical data and metrics on the goodwill of the brand or organisation in the […]
Posted: April 20, 2023
Forensic investigation confirms fraudulent and other irregularities at Property Practitioners Regulatory Authority. Among the findings – people ‘not fit and proper’ for the job being appointed to critical positions and paid excessive salaries. Further senior managers and junior staff at the Property Practitioners Regulatory Authority (PPRA) are set to be suspended this week, following the finalisation of a forensic investigation that confirmed fraudulent and other […]
Posted: March 11, 2023