QUESTION 1 (50 Marks) You have been funded by an organisation to carry out an empirical study on how leadership styles affect job satisfaction in the organisation. Taking this as the point of departure, answer the following questions: a) Problematise the study and develop 2 objectives or questions. (5 marks) b) Identify a relevant theory to underpin the study, highlighting the main assumptions, as well […]
Posted: May 11, 2024
Case Study QUESTION ONE (60 MARKS) Following the Covid-19 pandemic, there has been a rise in the popularity of online learning. Consequently, ABC University has chosen to implement a hybrid learning system that combines traditional classroom instruction with online courses. In order to evaluate the success of this method, a study has been carried out to compare student outcomes and satisfaction levels between purely online, […]
Posted: March 25, 2024
Mbali Ntokozo is a recent master’s degree graduate who has just been employed as a lead research analyst in a service based organisation. Mbali is required to conduct a customer satisfaction (CSAT) survey where she will need to use a customer satisfaction survey template. Through this survey, her organisation can generate statistical data and metrics on the goodwill of the brand or organisation in the […]
Posted: April 20, 2023
Forensic investigation confirms fraudulent and other irregularities at Property Practitioners Regulatory Authority. Among the findings – people ‘not fit and proper’ for the job being appointed to critical positions and paid excessive salaries. Further senior managers and junior staff at the Property Practitioners Regulatory Authority (PPRA) are set to be suspended this week, following the finalisation of a forensic investigation that confirmed fraudulent and other […]
Posted: March 11, 2023
