Role of IT in Banking, Education and Healthcare Sector of Malaysia

This assignment will explore the importance and application of information technology (IT) in Malaysia. This will deal with majorly the healthcare system and the influence of IT on the healthcare systems in Malaysia. Further, there will be a discussion about the uses of IT in the health sector and two such segments of usage will be shed light upon and described in detail.

IT implementation in Malaysia: MSC aims to transform the rubber and oil fields of Sicily Valley in Southeast Asia, connected by fibre networks that provide computer and internet connections between Cyberjaya, Kuala Lumpur, KLIA, and the new administrative capital, now Putrajaya. Malaysia has spent a total of RM48 billion on major costs to the MSC, which is seen as Malaysia’s stepping stone to the state of the developed world by 2020. In 2003, the Malaysian government hopes to attract 50 world-class businesses to MSC (Mohdet al., 2017).

The existence of the Multimedia Super Corridor (MSC), which focuses on economic transformation from farm to industrial. By building a knowledgeable community structure, MSC also focuses on health, education, government and manufacturing. MSC is completing many projects in the service industry. It can be built across all corridors, from retailers to consumers, from semiconductor manufacturers through electricity suppliers, from television and film production sites to Internet services. Tun Dr Mahathir Mohamad, former Prime Minister of Malaysia, described the road as a “global exploration” of new administrative roles, safety rules and guarantees, inter-governmental and corporate governance, companies and businesses, new broadcasts, new forms of entertainment, education, and health services.

The following industries are included in the IT system:

  • ICT in Malaysia’s education sector
  • ICT in Malaysia’s banking sector

ICT in the Malaysian Education Sector

One of the regions with the strongest impact on IT growth is in the field of education. The advent of digital technology is one of the factors contributing to the rapid reconstruction that is taking place in the world of education. THE way people work has changed. According to some studies, “technology can make our lives easier.” Daily tasks have been simplified.” Discussed how technology can help with careers and enhance teacher performance, such as using technology in management and teaching and learning (Jabarullah& Hussain, 2019). The government, through MSC, also works in education, paying close attention to this issue because it recognizes the role and function that technology can play in learning. Government is confident that technology can help achieve the goals and objectives of education by making the learning and teaching process effective and efficient. Technology can also provide opportunities for students to improve their learning (Bahrumet al., 2017). Multimedia is actually a powerful new technology that offers the benefits of advancement in the field of education. Progress is defined as the learning process and the collection of certain logical aspects of a student’s life.

Benefits of Applying IT in Education: In the age of advanced science and technology, computers can eventually take on the role of books in preserving and disseminating information to the public. In other words, computers will change the way we read and store information. Computers can work efficiently and quickly use topics related to student enrolment, class planning, assessment of test results, and retention of students and teachers to assist administrators. The results of SPM and STPM are also processed and accessible by computer. As a result, computer technology has now become increasingly pressured in the education sector to assist in administrative and research programs, as well as to support and assist students and teachers in the teaching and learning process. In terms of providing students with information, the education sector has made significant progress in terms of providing institutions and their benefits. This is exemplified by the concept of E-Learning, which focuses on the delivery of online browser learning, which uses computer-assisted learning resources. It is widely used in academic contexts, especially in higher education such as universities. E-Learning is also known as the “online course” in some circles. Students can take notes or use resources such as sending developer emails as course projects with the help of E-Learning. There are various examples of how IT can be used in education that can be brought here, such as:

  1. a) Computer-based Training (CBT)

CBT is now a computer-based learning tool that uses CD-ROM and disk-based media as educational media. By using this media, CD ROM can contain important and useful content such as short videos, animation, graphics, audio, multimedia and training programs for use by students there. The classroom teaching process can still be done with the help of CBT. As a result, the education process will be smooth and efficient.

  1. b) Web-based training (WBT)

Web-based training (WBT) is also known as e-learning. This method uses the Internet using a computer as a channel. Students can find relevant information by simply using the Internet to do research or to complete learning projects. Finally, the use of multimedia in the field of education offers a variety of benefits that can help students and educators to quickly and effectively improve the quality of learning.

  1. c) Virtual Learning Environment (VLE)

There are many interpretations of the objections to visual learning, which vary depending on the point of view of visual reading. One of the best IT institutions in education is the Open University of Malaysia, which creates the myVLE network through the website for students and faculty staff who will use it to create any reference, discussion, or management-linked learning. The government has also taken this step through a national transformation plan, which launched, under the Ministry of Education Malaysia (MOE) project. Vision 1BestariNet is transforming the educational arena in Malaysia and closing the digital gap between urban and rural students by providing quality online-based education to all Malaysians.

ICT In the Malaysia’s Banking Sector

Technological advancement has had a profound effect on global economic development. As we see today, IT is growing rapidly and is becoming increasingly important in society. Most businesses, including banking, are experiencing the effects of inflation. With the growth of information technology, banking institutions carrying the technology have followed and used this technology as part of their plan to provide banks with electricity (Khanet al., 2017). As a result, there are other financial services available through electronic banking, such as Automated Teller Machines (ATM), telephone banking, PC banking and internet banking.

With the availability of online services, it is now possible for individual customers to “set up a bank branch” in their homes. In other words, consumers do not have to go to a bank to do financial transactions; all they need to do is connect to the internet at home. They also do not have to follow certain procedures, such as filling out an application depending on the type of work or standing in long queues waiting for their turn.

Benefits of IT Application in Banking: Online banking not only benefits many bank customers, but also benefits the bank itself, thanks to cutting-edge technology. With the increased use of online banking these days, bank customers no longer have to visit the bank to save, withdraw, or simply check their account balance. Many of the online banking services are already in use by most customers, as IT is now available to the public, independent of the public. In addition to the benefits listed above, online banking also enables to transfer money to another account, pay monthly payments, install prepaid cards online, and sell and purchase items (Normalini&Ramayah, 2017). Customers can purchase items simply by going online and using their online banking services. All of this is available in digits, and the bank will be very helpful in assisting consumers who make transactions as a result. When a consumer uses an online banking site, the bank owner does not want to supply customers by hand, the number of customers who come here to the bank to make regular transactions is reduced, and the bank benefits greatly. In summary, the higher the number of consumers using online banking, the more beneficial the bank will be.

IT in the Health Care Sector

Emerging technologies along with new innovations have changed medical care and the health sector recently. Clinics and hospitalssmall and large have made new advances in response to the changing climate of performance and management in the field of patient care (Tanwaret al., 2020). The existing clinics are new operations that put innovativetechnologies under the control of skilled professionals. Indeed, however, greater opportunities lies in clinics and medical hospitals to improve their performance with the use of new and innovative technologies.

IT management of medical services has never been more important. A qualified IT practitioner can assist the clinical facilityto understand and implement the unprecedented benefits of data design in medical practice. IT management can assist clinical offices by resolving minor errors, following current guidelines, and recovering quickly from unexpected debacles. The electronic health care system (EHR) can assist staff by recording sensitive information on patients and sharing that information accurately with other health care providers.

Healthcare transformation in Malaysia: Worldwide, health care systems are struggling with poverty, unrestrained acceptance of clinical benefits, inconsistent outcomes, and rising interest rates from growth in population with longer lifespans (Davenport &Kalakota, 2019).

This change is crucial in helping Malaysia progress towards Malaysia 5.0, a dream by Datuk Dr.Hussin, Chairman of the MDEC – by introducing and implementing the Fourth Industrial Revolution that joins both developed countries. There are four key mechanisms involved in the restructuring of medical care systems and advocating for their best practice, which are linked to the following:

  1. Patient-centred thinking: Patient-oriented considerations are related to treating a person who receives medical care with pride and consideration and that is involved in all good choices. At a time when medical professionals and managers are paying close attention, it puts you in the ‘focus’ of medical services by considering consideration to suit your needs and what you need to achieve, so you can find ways to improve, take care of yourself and stay independent (Yuet al., 2018). The emerging improvements that have made online discussions more accessible, support for various groups and other new forms of care delivery help clinicians become more focused on peace. This step is taken so that the approach is more patient centred Rather than being disease centred.
  2. Virtual assistants (AI) in healthcare: There is currently a growing interest in a variety of virtual assistance arrangements around the world, in fact as a result of a growing centre around understanding patient centric deployments, improving IoT acceptance, expanding the Internet network to suit the needs of the healthcare system and to make it more effcient. herefore, a medical services colleague travels as an effective vehicle for remote patient (Ahmadet al., 2018).

For example, 59-year-old Brian Leblanc, who was determined to start Alzheimer’s disease in 2014, began using Alexa on his Amazon Echo Dot to get suggestions for eating, bathing and taking medication. With Malaysia relying on it to become a vibrant country by 2040, this initiative could be helpful.

  1. Platform integration with data: This will assist medical clinics by working on their communication between the various offices and partners which will ultimately improve the patient’s emergency clinic encounter. Communication between offices ensures that all relief activities, for example, billing continue as planned and in a consistent manner, but in particular, with appropriate measures. In addition, all the intimidating and managerial activities will be able to be addressed, so being helpful and productive in the while assuring patient care can help and at the same time allow medical services structures to provide better and more efficientcare to more people.
  2. Precision medications:This is an important aspect of a complex modern environment that looks at a person’s nature, lifestyle, diet, beliefs, and medical data. Patients will be active participants in maintaining and managing their health as a result of this approach. Precision medication is used to help nurses identify who may be at greater risk for disease, prevent certain types of cancer, and diagnose certain types of cancer. Effective medicines are also a great way to reduce the rising cost of health care by increasing the resources available while improving the health of individuals and communities.

In short, an intelligent health care system utilizes a variety of innovations and technologies to maximize information, increase communication between all health care stakeholders, ensure participants receive the services they need, and assist participants in making informed decisions.

Uses of IT in the Healthcare Sector

IT in the health sector can be used in various ways. However, its major two uses are for medication and treatment along with security and record management

The use of technology has revolutionized the way drugs are administered to patient and patients are diagnosed for the required treatment (Estevaet al., 2019). With the accessto records of patients, specialists and doctors can fully evaluate a person’s clinical history, empowering them to analyse, manage and review instructions effectively. In addition to accelerating this integration, a multi-purpose drug cart empowers efficient staff to deliver medications and required equipment to a specific location in a medical clinic, nursing home or facility. The medication can be controlled and the record is fully accessible. This enables all doctors and surgeons to have a look at the patients past history and determine the procedures that the patient would have to go through for further treatment.

Computer networksare undoubtedly the safest way to store and integrate records of patient.Recording patients’ information and segregating them in cabinets or racking is becoming obsolete now as computers offer a more accurate and efficient solution to it. Storing patient records in the traditional way is not only problematic but also inefficient. In an emergency, the medical staff need immediate access to patient records. If the need for a patient occurs at a very critical time like a situation of life or death then it would be really problematic to search for file in cabinets as that would only indicate the loss of precious time. Around the busy schedule of hospitals, traditional record keeping systems can become completely sophisticated and patient records can be left open for anyone who can see them. The probability of error is greatly increased, too. Hence computer systems are much more reliable when it comes to record management which not only is accurate but increases the efficiency of the process.

Benefits and advantages: The healthcare system is majorly concerned about the medication and treatment of their patients. The incorporation of IT into this helps doctors and nurses to get a clearer insight of the problem of the patient, the diagnosis and the medications required. Thus, this decreases a lot of manual work and the doctor has enough time to answer the queries of the patient and make him or her completely understand their requirements for diagnosis and medications. Again, the use of computer networks means that the doctor or nurses do not have to refer to centralized stations to update the records of the patient. They can instead update that from their node computers and that would get updated in the main system.

Needless to say, the security that a computer provided regarding patient details and records which are sensitive and confidential is undeniable. Along with being secure the records are properly organised and easily accessible. Assuming a mobile cart containing all patient details together is provided access, doctors and nurses would find it really easy to go through patient records and diagnosis without wasting time for physical copies. Thus, management in IT is one of the most efficient implementations of IT in the healthcare sector.

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