A survey on citizen satisfaction is imperative within the Department of Co-operative Governance and Traditional Affairs (Cogta) following a call by the Premier of KwaZulu-Natal Honourable Senzo Mchunu in his 2014 inauguration speech emphasising the responsibility of the office of the premier in co-ordinating regular surveys. The Premier subjected all Government Departments in the Province to regular surveys on citizen satisfaction and purported that “citizens […]