Question 1 (26 marks)

Read the case below and answer the question that follows:

ABC Logistics, a global logistics and supply chain company, recently initiated a project to improve operations and efficiencies throughout their organisation. Recognising the need for enhanced productivity, cost reduction, and customer satisfaction, ABC Logistics undertook various measures to streamline its processes and optimise resource utilisation. The company implemented advanced technology solutions, such as automated tracking systems and real-time analytics, to gain better visibility and control over its operations. They also conducted process reengineering exercises to eliminate bottlenecks and enhance workflow efficiency. Furthermore, ABC Logistics invested in employee training programs to equip its workforce with the necessary skills and knowledge to adapt to the industry’s evolving demands.
Case designed for the purpose of this assessment.


Analyse the efforts made by ABC Logistics to improve operations and efficiencies within their organisation. Discuss the benefits that ABC Logistics can derive from these initiatives, considering cost reduction, enhanced productivity, customer satisfaction, and competitive advantage. (19 Marks)
What are the implications when employees feel disrespected, disregarded or overlooked in the workplace, which affects their performance, behaviour and attitude? (7 marks)
Question 2 (27 marks)

Read the case below and answer the question that follows:

Shoprite Group has spent over R700 million on retail skills and training programmes.
Head of learning and development retail studies at Shoprite Group, Germinah Nyikana, says training programmes and skills development are very high on Shoprite’s agenda. The Shoprite Group has spent more than R700 million over the past five years on extensive retail skills and training programmes to enhance the career options of South Africa’s unskilled and unemployed youth.

“As the country’s largest private sector employer, the Shoprite Group believes that skills development drives its own business and the national economy, and can transform the lives of many of its employees, job-seeking young people and the communities within which we operate.” She shares that this has been divided into training 24,308 people in the group’s own Retail Readiness Programme, providing 1,027 bursaries, and training 5,765 young people over the past three years in the Youth Employment Service (YES) programme.

Germinah says that the Shoprite Group offers several in-house and external programmes, including short courses, learnership and skills programmes, such as the Retail Readiness and Yes4Youth Programmes. “The Retail Readiness Programme, comprises five weeks’ practical training in stores and two weeks’ theoretical training to provide youth with the basic skills to work in a retail environment or start their own business. Successful participants receive NQF-level 3 qualifications. “And the YES programme, which works together with government and labour to build economic pathways for black youth to reduce unemployment, the Shoprite Group has created 5,765 youth work opportunities.”

Germinah adds that the YES participants receive on-the-job training at in-store service departments and upon successful completion of the Retail Readiness and YES programmes, learners are offered the opportunity to join the Shoprite Group, but it is up to graduates to decide if they want to do so.

Discuss the key benefits that Shoprite Group can derive from investing over R700 million in employee training programmes. (20 marks)
In the capacity of a Human Resource Development consultant, identify any seven (7) development training programmes that organisations, in general, are engaging in. (7 marks)
Question 3 (25 marks)

Read the case below and answer the question that follows:

Global Technologies is a multinational company with branches in various countries, including developed and developing nations. The company recently implemented a comprehensive training and development program aimed at enhancing employee skills and productivity across all locations. However, the top management team noticed varying levels of success in different regions. You have been hired to audit the training and development programme and present your findings to the top management team. Your research revealed that social factors should have been considered when designing the training programme.


Elaborate to the top management team how social factors may influence the effectiveness and outcomes of the company’s training and development programme in each region.
Question 4 (22 marks)

Read the case below and answer the question that follows:

ABC Corporation, a global technology company, recently implemented an e-learning platform for employee training and development. The platform provides online courses, interactive modules, and virtual classrooms to enhance employee skills and knowledge across various departments. The company believes e-learning can revolutionise its training programs and improve employee performance.

4.1 Analyse the implementation of e-learning at ABC Corporation and discuss the benefits it can offer to the company in terms of training and development. (10 marks)
Question 4.2 (12 marks)

Read the case below and answer the question that follows:

XYZ Enterprises, a medium-sized manufacturing company, has been operating for several years without a formal training and development policy in place. The company’s management has mainly focused on day-to-day operations and meeting production targets, neglecting the importance of investing in their employees’ skills and growth. Due to the absence of a training and development policy, employees often struggle to acquire new skills and knowledge necessary for career advancement. There is a noticeable gap between the skills required for the company’s evolving needs and the competencies possessed by the workforce. As a result, employee morale and motivation have declined, leading to increased turnover rates and a lack of enthusiasm in the workplace.


Propose the key benefits and long-term advantages of implementing a robust training and development policy for XYZ Enterprises. (12 marks)

Answers to Above Questions on Human Resource Training

Answer 1: An analysis of the given case study on ABC logistics indicates that there are several strategic initiatives undertaken by the organisation with the objective of achieving improvement over its operational performance. The efforts are mainly identified in the form of advancement in technology, re-engineering of processes, and training and development programmes for employees to achieve enhancement over their skills and abilities to perform.


Get completed answers on the above questions on Human Resource Training and Development from the experts of Student Life Saviour South Africa.

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