An organisation’s human resources can be a source of competitive advantage. This is only possible if employees are managed effectively in the workplace. Briefly discuss the following:

• Why people behave differently in the workplace with specific reference to the link between human resources and behavioural science. (10 marks)
• How groups and teams can contribute to achieving the goals of the organisation. (20 marks)

Use the rubric to guide you when answering this question.

Conflict management is an integral part in managing employees effectively. Briefly discuss the dual concern model of conflict management and the causes of conflict in the workplace. Then, discuss how emotional intelligence can be used to manage conflict in the workplace.


2.1 Examine how the recruitment and selection process of an organisation can contribute to the implementation of business strategy by briefly discussing Human Resource (HR) planning.


3.1 Briefly discuss organisational culture and discuss at least eight characteristics of an organisation’s culture. (20)

Answers to Above Questions on Human Resource Management

Answer 1: Human resource management is one of the most important functions in an organisation. It accounts for managing the human resources with the objective of achieving organisational goals. However the effective management of human resources is essential in order to utilise them in a better way in accomplishing the objectives. However an analysis of human behaviour indicates that people tend to behave in a different way in the workplace because of a number of reasons. The most significant one is the differences in culture that is evident in their behaviour.

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