Global Green Books Publishing started two years ago by two friends, Jim King and Brad Mount, who met in college while studying in Philadelphia, USA. In the new business, Jim focused on editing, sales, and marketing while Brad Mount did the electronic assembly and publishing of books for Global Green Books. Their business was successful and profitable in the first two years, largely due to contracts from two big businesses. In their third year, they got very busy thanks to their third major customer, a local college that needed customized eBooks. They hired several part-time employees to help them with their publishing business.
Green Books Publishing is a successful printing and publishing company in its third year. It has survived the bringing on a large new customer and all the challenges of new work that this customer needed in a very short time. Much of this work for the college is customized eBooks. As the first term progressed with Global Green Books making customized eBooks for this college, there were a number of issues that affected the quality of the eBooks produced and caused a great deal of rework for the company. The local university was unhappy as their eBook products sometimes reached campus late for use by professors and students. In some cases, the books were a week or two late.
The management of Global Green Books was also challenged by these projects. The college expected them to deliver on time and at a low cost, and the company was not always doing that. Accounting was having difficulty tracking the costs for each of the books, and the shift supervisor was often having problems knowing what tasks needed to be completed and assigning the right employees to each task. Some of the problems stemmed from the new part-time employees. Since many of these workers had flexible schedules, it wasn’t always clear which tasks they were supposed to be working on when they came in to work. Each book being produced was indeed a book; but that was all they had in common. Each book had different production steps, different contents and reprint approvals required, and different layouts and cover designs.
Some were just collections of articles to reprint once approvals were received, and others required extensive desktop publishing. Each eBook was a complex process but was going to be made just once, as these eBooks were all customized for each professor and course each semester. Each eBook had to be produced on time and had to be made to match just exactly what the professors requested. Understanding what each eBook needed had to be clearly documented and understood before starting production. Global Green Books had been told by the college how many different printing jobs the college would need, but they weren’t all arriving at once, and orders were quite unpredictable in arriving from the professors at the college. Some professors needed rush orders for their classes. Some orders arrived as projected, but some came later than anticipated.
When Global Green Books finally got all their orders, some of these jobs were much larger than they had thought they would be. Each eBook needed to have a separate job order prepared that listed all the steps that needed to be completed so that tasks could be assigned to each worker. These job orders were also becoming a problem. Not all the steps needed were getting listed in each order. Often the estimates of time for each task were not completed until after the work was done, causing problems as workers were supposed to move on to new tasks but were still finishing their previous
tasks. Some tasks required specialized equipment or skills, sometimes from other groups within Global Green Books. Not all of the new student hires were trained for all of the printing and binding equipment used to print and assemble to books. Global Green Books wanted to start developing a template for job orders. This template should list all of the possible tasks that should be performed in producing an eBook for the college. These tasks could be broken down into different phases of the work.
In the Receive Order phase, the order should be received by Global Green Books from the professor or the college, it should be checked and verified, and a job order started. In checking and verifying each order, the customer representative should make sure that they have the requester’s name, email and phone number; the date needed, and a full list of all of the contents. They should also verify that they have received all of the materials that were supposed to be included with that order, and have fully identified all of the items that they need to request permissions for. Any problems found in checking and verifying should be resolved by contacting the professor.
In the Plan Order phase, all of the desktop publishing work is planned, estimated and assigned to production staff. Also, all of the production efforts to collate and produce the eBook are identified, estimated and scheduled, and assigned to production staff. Specific equipment resource needs are identified and equipment is reserved on the schedule to support the planned production effort. In the Production Phase, permissions are acquired, desktop publishing tasks (if needed) are performed, content is converted, and the proof of the eBook is produced. A quality assistant will check the eBook against the job order and customer order to make sure it is ready for production, and once approved by quality, each of the requested eBook formats are created.
A second quality check makes sure that each requested format is ready to release to the college. In a Manage Production Phase, happening in parallel with the Production Phase, a supervisor will track progress, work assignments, and costs for each eBook. Any problems will be resolved quickly in an attempt to not have any rework or delays in releasing the eBooks to the college. Each eBook will be planned using the standard job template as a basis for developing a unique plan for that eBook project. You have been hired as a project management intern by Jim and Brad to help Global Green Books Publishing overcome some of the challenges that they currently face.


Discuss the role of potential stakeholders in the Global Green Books Publishing Global and critically analyse the importance of the stakeholder consultation process.

Provide a detailed analysis on the product life cycle that you believe should be used by Global Green Books Publishing for eBook project.


Examine the challenges that Global Green Books Publishing is facing, and provide a detailed analysis of the steps that you believe should be implemented to avoid project scope creep.

Based on your knowledge of project management, critically discuss each of the tools you would use for project cost management and evaluate the underlying principles of cost estimating.

Answers to Above Questions on Global Green Books Publishing

Answer 1: Stakeholders are all those personnel that are directly affected by the business decision. In the given case study of Global Green books publishing, it is evaluated that there are many stakeholders involved in the proper functioning of the organisation and this includes the owner, the customer of the company, the employees that are responsible for printing and publishing books, students etc. Each and every stakeholder plays an important role with its customer having a major role in the overall performance of the business. It is mainly the 2-3 major customers that account for the majority of the business of the company.

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