Question 1: (23 Marks)
Define a business and describe its functions. (2 marks)

Read the extract below and answer the question that follows.

The coffee industry is a global phenomenon that involves the cultivation, processing, trade, and consumption of one of the world’s most popular beverages. Coffee is derived from the seeds of the Coffea plant and is cultivated primarily in tropical regions around the world. The industry encompasses various stages, from the production of raw coffee beans to the final product served in coffee shops or consumed at home (Aline & Valderrama, Patricia, 2020).
The Journey of Coffee – From Farm to Cup

Explain the role of the primary, secondary, and tertiary sectors in the coffee industry and provide practical examples of each sector. (3 x 3 = 9 marks)

Read the fictitious scenario below and answer the question that follows.
Good Grub Co, a charming family-owned restaurant nestled in a renowned tourist spot for its breathtaking beaches and lively nightlife, has been a beloved culinary gem in the community for over 20 years. This restaurant has delighted patrons with an extensive menu featuring comforting classics and delightful regional specialities.

However, the onslaught of the Covid-19 pandemic has dealt a severe blow to the local tourism industry, leading to a substantial drop in sales for Good Grub Co. The imposition of travel restrictions, widespread lockdown measures, and a general decline in tourism have affected the number of visitors to this sought-after destination. Consequently, the restaurant has witnessed a significant decrease in foot traffic and customer demand.

Adapting to the pandemic-induced shift in customer behaviour has emerged as a crucial challenge for Good Grub Co. With social distancing regulations in place, customers have become more cautious about dining in crowded restaurants. As a result, they have increasingly opted for take-out and delivery services to relish their favourite meals in the safety and comfort of their homes or accommodations. Unfortunately, Good Grub Co has been sluggish in embracing this change in customer preferences and lacks an efficient online ordering and delivery service system.

To compound matters, the restaurant now faces fierce competition from other local dining establishments that have adeptly implemented online ordering platforms and forged partnerships with popular food delivery applications.
These savvy competitors have effectively tapped into the burgeoning market for food delivery and take-out, successfully enticing customers who would have previously frequented Good Grub Co’s dine-in experience.
*Fictitious scenario. *

Conduct a SWOT (i.e., strengths, weaknesses, opportunities, and threats) analysis on Good Grub Co. Provide three (3) practical examples for each of the four elements of the analysis. (4 x 3 = 12 marks)

Question 2: (18 Marks)
The terms leadership and management are often used interchangeably; however, these concepts and roles are quite different from one another.
With this in mind, in your own words, differentiate between leadership and management and provide a practical example of each. (2 x 4 = 8 marks)

Read the below scenarios and classify each scenario according to the following criteria: (10 marks)

1) Identify the appropriate management level for each scenario (2 marks) and provide a reason to support your answer (4 marks).
2) Identify the type of control used by each level of management (2 marks) and describe its role within that level (2 marks).

A team leader supervises a group of factory workers on the production line.

A national retail chain regional branch sales manager oversees a team of sales associates and assistant managers across several states.

Question 3: (35 Marks)
The manufacturing company you oversee recently implemented a Just-In-Time (JIT) approach.

Explain to your employees what a JIT approach entails. (2 marks)

Explain three (3) advantages and challenges that a JIT approach might present for the manufacturing company. (6 marks)

Read the fictitious scenario below and answer the question that follows.

As a college student studying towards a diploma, you have been tasked with organising a class trip for your fellow students. The aim of this trip is to visit a historical museum located in a different city. Your professor has provided a budget and expects you to manage the purchasing process to secure transportation for the excursion. The class comprises 40 students and two accompanying staff members. The trip is scheduled for Saturday, August 12th, 2023. The pick-up and drop-off arrangements will be at 10:00 am at the college, located at 127 College Street, Paarl.

Considering the importance of safety and reliability, you decide to conduct thorough research on local bus companies. You consider factors such as reputation, safety records, availability, and pricing. By carefully assessing these aspects, you aim to ensure an enjoyable experience for all participants.

Required: (9 x 3 = 27 marks)
Drawing on the knowledge you gained from McKinlay, Baumgardt, Dalla Pria, Du Plessis, Kamala, Paul, Porthen, Renard, Van Nieuwenhuizen, and Van Rooyen (2023), explain each step of the purchasing process in organising a class trip to a historical museum.

Question 4: (24 Marks)
Refer to the fictitious scenario below and answer the question that follows:

Michael and his friends run a small restaurant, specialising in burgers and fries. Despite some initial success since opening a few months ago, they have received customer complaints regarding the quality of their food and service. Recognising that there is always room for improvement, they are actively seeking ways to enhance their business processes.

Provide three (3) practical examples of how Michael and his friends can apply each of the eight (8) steps of Total Quality Management (TQM) to improve the quality of their restaurant and satisfy customers’ needs. (8 x 3 = 24 marks)

Get Answers on Above Questions on Business Management

Answer 1: A business is defined as an entity that is involved in generating profit by selling goods and services to the customers that require them. There are different types of businesses that are sole proprietorship, partnership, company and many more. The main functions of a business includes the production of goods and services, marketing and sales, human resource management, finance management, risk management, social responsibility and many more.


Get completed answers on the above questions on Business Management from the do my assignment South Africa experts of Student Life Saviour.

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