As a Regenesys graduate, you have attained attributes such as thinking differently, grounding your decisions in evidence, and leading consciously. Contemplate on how these attributes assist you in answering the following questions.
QUESTION 1 [40 MARKS]
Evaluate the current quality management plan in the government department in which you work or with which you are familiar. Suggest no less than five improvements to this plan, and draw up a quality management improvement plan.
QUESTION 2 [30 MARKS]
Critically evaluate and analyse possible challenges that you foresee when implementing your quality- of-service improvement plan. Describe how you would overcome these challenged, and give suitable examples.
QUESTION 3 [30 MARKS]
Analyse the role that the different stakeholders play and plan how you will effectively communicate your quality management improvement plan to them.
Answers to Above Questions on Customer Service Management
Answer 1: Quality management is essential in every types of organisation whether it is private or public. As being a Regenesys graduate, I have achieve significant improvement in areas suggest thinking in a different way, taking decisions based on evidence, and leading consciously, and I will apply all these skills in evaluating the quality in a government department at the city of Johannesburg municipality.
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