Question 1

“Empowering Innovation: Nurturing Creativity in the Workplace” is a concept that emphasizes fostering an environment where employees feel encouraged and supported to generate new ideas, take risks, and explore creative solutions to challenges.

In reference to the statement above, explain on five (5) ways that organizations can do to allocate resources to support innovation initiatives effectively. (50 marks)

Question 2

Interacting with a customer-centric company and a company that isn’t customer-centric offers two distinctly different experiences. Customer-centric companies are all about their customers and make every decision and strategic move with customers in mind. In turn, customer-centric companies are 60% more profitable than companies that aren’t. Many companies claim to be customer-centric, but few really are. A truly customer-centric company is obvious to everyone who interacts with its employees and customers alike because everything about the attitude and actions of the company is different.

Based on the statement above, explain the five (5) strategies that managers do to promote a customer-centric mindset and service-oriented culture within their organizations. (50 marks)

Answers to Above Questions on Organisational Management

Answer 1: Innovation initiatives are highly essential for every organisation to achieve a higher success level. It is important to allocate resources effectively so that innovation initiatives can be undertaken by employees within the organisation. This can be achieved in a number of ways such as by making separate budgets for innovation, giving sufficient time to innovation activities, making significant investment in training and development, entering into partnerships and collaboration, and by way of promoting innovative centres within the organisation.

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