You are required to conduct a resident/client observation.
For the purpose of this task you are required to observe the resident and write an observational report using a topic from the list below.

1. Social isolation / withdrawal
2. Emotional upset
3. Communication difficulties
4. Memory loss
5. Physical disability.

Observe the client when he/she is conducting an activity or is involved in a situation that poses difficulties for him/her. Record your findings objectively under the following headings:

1. Client profile – Provide detailed background information, e.g., age, living in care home/independently, mobility, illness/condition, family support or alone, medication etc. (3 marks)
2. Provide a detailed account of the challenges experienced by the client in relation to the chosen category above (3 marks)
3. Note the areas in which he/she demonstrated competence (what they can do well) and confidence. (3 marks)
4. Describe the measures/interventions that are presently being employed to meet the client’s needs. (4 marks)
5. Provide realistic suggestions to improve the quality of life of the client by:
– making suggestions of actions or interventions the MDT could make (4 marks)
– explaining what contribution you can make as an individual to the client’s wellbeing and quality of life. (4 marks)
6. In carrying out this assessment outline your learning from a personal and professional perspective (6 marks)

7. Marks will also be allocated for the following:
• Demonstrate evidence of critical thinking, additional research and correct referencing (2 Marks)
• Formatting of project and overall layout (1 Marks)

You are required to reflect on your practice as a care worker and key areas of personal learning. You should base your reflections on past experiences when working in healthcare. You must use a reflective tool when writing the learner record such as Gibbs Reflective Cycle. See an example of a reflective cycle template below. You should address each of the following areas:

1. Reflection on relationships that develop with clients, relatives and members of the health care team (10 marks)
2. Reflection on interpersonal issues that arose in care work including the use of positive communication strategies (10 marks)
3. Reflection on your personal effectiveness as a care worker, identification of personal strengths and weaknesses (10 marks)
4. Reflection on the experience of receiving guidance and direction and giving and receiving feedback (10 marks)
5. Reflection on how you contributed positively as a team member through appropriate reporting and record keeping procedures (10 marks)
6. Reflection on your awareness of client dignity and how you promoted client’s Dignity (10 marks)
7. Reflection on the role and responsibilities of a care worker generally and how your beliefs and values impact on your work as a care worker (10 marks)

Reflective Cycle Template Example –
Take the above 7 headings and apply each to the following reflective cycle or similar reflective cycle:

o Description of events – What happened?
o Review – thoughts, feelings, what was good/ bad – what was difficult/ went well?
o Evaluation – What have I learned? What influenced my actions? What were the consequences of the event (for me, the resident(s) or staff involved)?
o Is there anything else I could have done? Could I have been better prepared? What skills do I need to acquire? Are there other people or resources I should have used? Would the outcome have been different if I had used resources or acted differently?
o Future Plan/Action – If it happened again, what would I do? What do I now need to do? What timeframe do I need to do it? What have I learned about myself? What have I learned from this that I can take with me for the future?

Answers to Above Questions on Care Support

Answer 1: The topic that is selected for the purpose of analysis is physical disability. The client profile is discussed as follows:
Client profile: The client is Mr Bella, a 60 year old woman, living in her home alone and she falls down from the stairs causing injuries to her leg. She is having difficulties in walking and thereby needs increased care.


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