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HELP010 Helpdesk Assignment Answers

Part 1 — Importance of customer service at the service desk (Marks: 40) Q.1.1 Evaluate the company’s ability to start a service desk for their employees. You have been hired to set up a service desk for the company’s employees using a newly introduced sales ordering and product manufacturing system. The company’s Chief Information Officer (CIO) has expressed interest in using a best practice framework […]

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