Question 1:

SIBA Restaurant is a popular restaurant located in Cape Town Central. Despite its popularity, the restaurant has been facing challenges in managing its operations efficiently, leading to inconsistencies in service quality and increased costs. The management team is seeking solutions to have more efficient operations and enhance overall performance.
*Fictitious scenario

Required:

You have been appointed as an intern at SIBA restaurant, In your own words Explain to SIBA’s management the importance of the management process. (4 x1 = 4 marks)

Explain with examples how you will apply each of the four management functions to contribute to the success of the SIBA restaurant. (4 x 4= 16 marks)

Question2 [15 marks]

Successful managers anticipate and adapt to changing circumstances instead of being passively swept along or caught unprepared. (Brevia, Vrba, Botha, Ngambi & Woermann 2020).

With the above statement in mind; Identify and explain the modern business trends that lead contemporary organisations to undergo change and provide an example for each example.

Question 3:

Local food app brings taste of home to your doorstep

Spaza Eats is a South African startup that has been making waves in the convenience shopping sector by leveraging technology to transform the traditional spaza shop and food takeaway experience. Founded in 2020 by a team of entrepreneurs passionate about improving access to essential goods in underserved communities, Spaza Eats has quickly gained traction for its innovative approach to bridging the gap between informal retail and modern convenience.

In many South African townships and rural areas, access to essential goods and services can be limited. Small spaza shops informal retail outlets, often serve as the primary source of groceries and household items for residents. However, these shops are frequently faced with challenges such as inconsistent stock availability, limited payment options, and a lack of modern conveniences like online ordering and delivery.

Spaza Eats aims to address these challenges by providing a platform that enables spaza shop owners to digitise their operations and offer a more convenient shopping experience to customers. Through the Spaza Eats mobile app and web platform, users can browse a wide range of products, place orders, and choose from various payment options, including cash on delivery, mobile money, and card payments.

Adapted: Moyaha, J. 2023. Local food app brings taste of home to your doorstep. [Podcast]. Radio. Retrieved from https://iono.fm/e/1358086 [Accessed 19 March 2024].

3.1. Spaza Eats, is committed to gaining a deep understanding of its market to drive better decision-making. As the Head of Marketing for Spaza Eats, analyse its market which is the key sub-environment within the broader management environment.
(5 x 3 =15 marks) on key variables such as customers, intermediaries, suppliers, and other relevant factors that impact the market)

Propose three (3) major managerial roles and explain how each major managerial role applies to Spaza Eats (3 x 3 = 9 marks)

Discuss three (3) managerial skills that can be helpful for a manager at the Spaza Eats. (3 x 3 = 9 marks)

Question 4 [32 marks]

In our contemporary society, change is an inevitable aspect that impacts the day- to-day operations of an organisation. Discuss nine (9) internal forces that can influence an organisation and provide an example for each internal force.
(9 x 3 = 27 mark)

Discuss three (3) aspects of punctuated change and two (2) aspects of continuous change. (3 + 2 = 5 marks)

Answers to Above Questions on SIBA Restaurant Case Study

Answer 1: The management function is an important function in organisation as it accounts for efficient performance of organisation’s activities. In the given scenario of SIBA restaurant, the role of management process is crucial in ensuring smooth operations of the restaurant. The management process helps in efficient planning, organising, leading and controlling the business activities which ultimately helps in accomplishing the business goals.